Frequently Asked Questions
Welcome to the Earthernal FAQs page! We’ve compiled a list of frequently asked questions to help provide clarity and address common concerns. If you have any additional questions, please don’t hesitate to contact our customer support team.
Are your products truly eco-friendly?
Yes, at Earthernal, we prioritize offering products that are environmentally friendly. We carefully select items made from sustainable materials, have a minimal carbon footprint, and are produced using eco-conscious practices. Many items in the shop are biodegradable and recyclable, but be sure to check which ones are and are not before disposing of.
How do you ensure the sustainability of your products?
We conduct thorough research and vetting of our suppliers to ensure they meet our sustainability criteria. We prioritise products that are certified organic, biodegradable, recycled, upcycled, or made from renewable resources.
Can I return or exchange a product?
If the item was damaged before you received it, we offer a refund or that another is sent to your address. Otherwise no, we currently offer no returns or exchanges, make sure to get in contact with the support team to handle the problem.
How can I contact your customer support team?
Our customer support team is here to assist you. You can reach us via email on our Contact page. We strive to respond to inquiries during our business hours.
Do you offer discounts or promotions?
Yes, we periodically offer discounts, promotions, sales, and exclusive deals. Stay updated by following us on social media to be the first to know about our special offers or just check out Earthernal whenever you like to see what is on sale.
How long does shipping take?
For the most part, shipping usually takes between 10-15 business days depending on the item. Some items may be quicker or take longer to ship to your location in Australia.
Thank you for visiting our FAQ page! We hope this provides you with helpful information. If you have any other questions or need further assistance, please don’t hesitate to reach out.