Shop Policies
Welcome to the Earthernal Shop! We strive to provide you with high-quality eco-friendly products while ensuring a smooth shopping experience. Please take a moment to review our shop policies below. This is a relatively new website, so information is subject to change.
Shipping and Delivery
We offer shipping everywhere across the country of Australia. Delivery times may vary depending on your location but usually take 10-15 business days. Orders are typically processed within 1-2 business days.
Returns and Exchanges
We currently do not offer returns of exchanges. However if an item was received as damaged, you can request a full refund or choose that another is sent and delivered to you at our expense. Contact the support team to help with this.
Refunds and Cancellations
In the event of your purchased item is received and is damaged, you may be able to request a full refund or another sent to you free of charge.
A refund will be issued to the original payment method used for the purchase. We do not provide cancellations, but if there is a problem with shipping the product or another error, the purchase will be cancelled and a refund issued.
Payment Methods
We accept major cards (Visa, Mastercard, Debit Card) and PayPal. All transactions are securely processed to protect your personal information.
Product Availability and Pricing
All products are subject to availability. In the event that an item is out of stock or discontinued after purchasing, we will notify you and provide alternatives or issue a full refund.
We strive to maintain accurate pricing information. In the unlikely event of a pricing error, we reserve the right to cancel or modify an order. We will notify you of any changes and offer alternatives or a full refund.
Privacy and Data Protection
Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy. By shopping with us, you agree to our data collection and usage practices.
Currency
Prices on this website are based on the Australian Dollar (AUD).
Thank you for choosing Earthernal! We appreciate your support and look forward to serving you and our planet with sustainable and earth-friendly products.